In accordance with the provisions of Article 6 III-1 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy (LCEN), this Website is operated by:
Hyperlinks: "Hyperlinks contained on this Website may refer to other Websites or other Internet sources. To the extent that the company La Belle Assiette cannot control these Websites and external sources, it cannot be held responsible for the availability of these external Websites and sources and cannot bear any responsibility for the contents, advertisements, products, services or any other materials available on or from such Websites or external sources. "
Terms of Service
1. The company LA BELLE ASSIETTE SAS and its activity
The company LA BELLE ASSIETTE SAS (the "Company") with variable capital of 3,273.40 euros, whose registered office is 12 rue Anselme, 93400 Saint-Ouen, FRANCE, registered with the Paris Trade and Companies Register under the identification number 539 146 290, has designed the Websites www.labelleassiette.co.uk or www.labelleassiette.com (the "Website") of which it is the exclusive owner.
The Company has proceeded with the registration formalities with the National Commission for Data Protection and Liberties ("CNIL") under the single reference number 1589455.
Through the Website, the Company, in its capacity as online broker, connects:
● individual or collective, private or professional users (the "Users") with
● external agents who perform cooking services (the "Chef (s)").
The purpose of the Company is to connect the Users and the Chefs via the Website in order to contract cooking services (the "Services").
The Services can be carried out at home or within a business, for individual or collective, private or professional Users. Through the Website, the Company offers Users a non-exhaustive range of Services, which can be booked and paid online.
The Company does not intend to carry out the Services itself. These are carried out directly by Chefs, external agents outside the Company, who have no subordination relationship with the Company, and under their full and direct responsibility. The role of the Company is limited to the presentation and promotion of these Chefs on the Website.
By registering on the Website, the Chef and/or the User expressly acknowledges and accepts the present General Terms and Conditions of Use and Sale ("Terms") and acknowledges having been invited to download and print this document and to keep a copy.
These Terms define the rights and obligations of any User and/or Chef having access to the Website and/or Service from a personal account on the Website (the "Personal Account") accessible by means of unique confidential log in details and password ("Confidential Codes"), as well as the roles and responsibilities of the Company in connection with the administration of the Website.
2. General provisions
If one or more provisions of these Terms are deemed not to be valid or declared as such pursuant to a law, regulation or as a result of a final decision taken by a competent jurisdiction, the other provisions of the Terms shall remain in full force and effect.
The fact that the Company does not at any time rely upon any of the provisions of these Terms and/or tolerates a breach of any of the obligations in these Terms shall not be construed as a waiver by the Company to rely upon any of those provisions at a later date.
Any dispute relating in particular to the validity, interpretation, execution or breach of these Terms falls within the exclusive jurisdiction of the French courts.
Navigation on the Website is subject to the applicable European and French laws and regulations and to the present Terms.
3. Access to the Website and Services
Due to the features and disadvantages of the Internet network, the Company declines any and all responsibility for the possible consequences of the connection of a User and/or Chef to the Website via a faulty internet network. Because the Internet does not guarantee the security, availability and integrity of data transmission, the Company will not be liable for errors, omissions, deletions, delays, malfunctions (including due to viruses), communication lines, computer hardware and software on which the Company has no control over in case of unauthorized use or degradation of any content published on the Website.
The Company uses its best efforts to maintain the smooth operation of the Website. However, it declines any and all responsibility for the technical contingencies related to the operation of the Website that are beyond its control (for example: loss of a hard drive, server crash, technical defect or network busyness preventing a User from logging in, force majeure and/or any incident that would jeopardize the integrity of the data stored on equipment), nor the direct or indirect consequences that may arise from his personal, professional or commercial activity.
The Company may modify the features of its services at any time without notifying the Chefs and/or Users but ensuring through its best efforts that there is no break in the potential transactions and reservations of Services in progress.
The Company may terminate the service, or temporarily or permanently interrupt access to all or part of the Website (including for technical reasons). To the extent possible, the Company will notify all Users and Chefs via a communication available on the Website (in the "blog" insert), its only obligation in such cases being to make its best efforts to ensure that there is no break in potential transactions and reservations of Services in progress.
In all the cases listed above, the responsibility of the Company will not be engaged.
4. General provisions
Any clause in these Terms which may be declared void or illegal by a competent judge shall be void, but its nullity shall not affect the other provisions or affect the validity of the present Terms as a whole nor in its legal effects.
The Company reserves the right to modify the Website and the present Terms in order to adapt them to the evolutions of the Website and/or its exploitation. These changes will be made available on the Website as soon as possible before they are implemented.
It is up to the User and/or the Chef to review the changes. In the event of disagreement with a change, the User and/or Chef may request the termination of his account in accordance with article 4 of "Registration and Management of the Personal Account".
The User and/or the Chef intervenes on the Website in a completely independent manner and their registration does not constitute any relationship of subordination, agency, de facto or joint-stock company or representation with the Company.
Any notification required by these Terms shall be made by the User and/or the Chef to the Company by post to the following address: LA BELLE ASSIETTE SAS, 12 rue Anselme, 93400 Saint-Ouen, FRANCE or via the contact form on the Website ("contact us").
The Company reserves the right to transfer to any company of its choice all or part of the rights and obligations arising between the User and/or the Chef and the Company, without the prior consent or notification of each User and/or Chef .
The User and/or Chef agrees to abide by these Terms. In the event of violation of these Terms, the Company reserves the right to suspend or cancel the registration of the User and/or Chef, or to take other appropriate measures against him, with immediate effect and without notice. The suspension and/or the removal of any User and/or Chef from the Website will entail the retention of the amount owed by the User and/or Chef to the Company with respect to the reserved Services.
All Users and/or Chefs undertake to indemnify and hold the Company harmless against the consequences of any claim arising from any third party resulting from the violation by the User and/or Chef of these Terms, a legislative or regulatory provision or an intellectual property right. The User and/or Chef undertakes to provide full and complete cooperation in the handling of the complaint of another User and/or Chef against it or the potential negotiation of a transactional solution.
Registration and Management of the Personal Account
Any User or Chef registering on the Website in order to create his Personal Account and obtain his Confidential Codes expressly acknowledges that he has accepted these Terms. Any subsequent connection by a User and/or Chef to his / her Personal Account constitutes the express acceptance of the Terms.
2. Registration requirements
Access to the Website is restricted to Users and Chefs, a natural person of at least 18 years of age, who has full legal capacity in accordance with French law, for a personal use, and to any legal entity registered in the Trade and companies register in France. The use of the Website by a minor will remain the sole responsibility of its legal representative.
The registration of a User and/or Chef is compulsory before any use. The User and/or Chef must proceed with the creation of his Personal Account by means of the registration form available on the Website, under the tab "registration". A User may only have one Personal Account.
The User and/or Chef undertakes to fill in all mandatory fields of the form and to provide the Company with accurate, complete and up-to-date information in order to enable the Company to validate the creation of the Personal Account. The User and/or Chef acknowledges that the data communicated is accurate and proof of their identity, the veracity of this information not being controlled by the Company.
At any time, the User may modify the information on his Personal Account. The User and/or Chef is invited to consult the section "Personal Data" for more information on the use made by the Company of his personal data and the modalities of the exercise of his rights.
4. Security of Login ID and Password
Upon registration, each User and/or Chef is given a Personal Account. It is accessible through confidential, secret and personal codes, which he has defined itself.
Confidential Codes are confidential and reserved for personal use to the exclusion of any other use made by third parties. Thus, the User undertakes to preserve the confidentiality of his Confidential Codes and in no case to transmit them to third parties. The user is presumed to be responsible for any action resulting from a connection to the Website with his Confidential Codes. In no event will the Company be liable for the consequences of such use.
The Company invites Users and/or Chefs to inform it of any fraudulent use of which it may be aware. In case of unauthorized use of the password by a third party, the User and/or Chef is obliged to change his / her password via the dedicated page of the Website.
The Company reserves the right to ask the User to modify and/or change all or some of his Confidential Codes, including for regulatory, technical or security reasons, without the user being able to object and/or claim any compensation in respect thereof.
The User and/or Chef acknowledges that the provision of any incorrect, incomplete, false or outdated information at the time of registration makes him responsible for liability to other Users and Chefs as well as to the Company. The Company is not responsible for the content of the information provided by the User and/or Chef. The Company may decide to suspend and/or cancel the registration of any User and/or Chef with immediate effect and without notice. The suspension and/or the removal of any User and/or Chef from the Website will entail the retention of any amount due by the User and/or Chef to the Company with respect to the Services or, where applicable, the payment by the Company of any excess amount to the User and/or Chef.
The Company may terminate the suspension or authorize the re-registration of the User and/or Chef upon rectification of the erroneous information according to its discretion without possible claim or objection. This decision belongs to the Company and can not be called into question by the User and/or Chef.
The User is responsible for updating his personal information. In the event of a change, he will modify the information in his Personal Account within a reasonable time. Any omission or negligence in this respect is the sole responsibility of the User and/or Chef.
In accordance with the Law of 6 January 1978 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, the User and/or Chef has the right to access, modify, rectify, delete any personal information concerning him. To exercise this right, any User and/or Chef may contact the Company at the following address: La Belle Assiette SAS, 12 rue Anselme, 93400 Saint-Ouen, FRANCE.
The User and/or Chef may also request the closing of his Personal Account via a request through the contact form of the Website or by email [email@example.com]. In the event of deletion of an account, by the initiative of a User and/or Chef, no financial compensation or other compensation can be claimed from the Company, even if the Personal Account in question holds a positive balance. In case of cancellation of an account by decision of the Company, no financial compensation or other compensation will be due to the User and/or Chef by the Company beyond the return of a positive balance.
Using the Website
It is forbidden to violate or attempt to violate the security or integrity of the Website and in particular to:
- implement any action that would endanger or interfere with the proper functioning of the Website or any purchase made on the Website,
- Implement any action requiring unreasonable or disproportionately large loading on the Website's infrastructure,
- access, or attempt to access, data that is not intended for viewing by the User and/or Chef or,
- penetrate, or attempt to penetrate, into a server or Personal Account to which the User and/or Chef is not authorized to access.
It is forbidden to make any "framing" operation (incorporation of a web page from another Website within one’s own Website) or to create a "mirror Website" that virtually replicates the Website, without the express authorization of the Company, or to include, in any offer of Service or any profile, a hypertext link referring to a third party Website.
Pursuant to Article 6 of Law n ° 2004-575 dated June 21, 2004, the Company is not bound by any general obligation to monitor the information and content available on the Website nor to any general obligation to look for facts or circumstances revealing illicit activities.
In general, all elements relating to the respect of certain moral and regulatory values contained in article 3 below apply to the use of the whole Website and the following provisions are expressly brought to the attention of the User and/or the Chef:
By using this Website, the User and/or Chef shall refrain from:
- disseminating content that is harmful, defamatory, unauthorized, malicious, that infringes privacy or image rights, encourages violence, racial or ethnic hatred;
- using the Website for political, propaganda or proselytism purposes; publishing advertising or promotional content;
- disseminating information or content likely to offend the sensitivity of the youngest;
- carrying out illegal activities, in particular infringing the rights of third party software, marks, photographs, images, texts, videos etc. ;
- using a defamatory, malicious log-in that infringes privacy laws, that encourages violence, racial or ethnic hatred.
The Company shall not be held liable for any damage whatsoever, whether direct or indirect, resulting from the use of this Website.
The performance of a Service is solely the result of an agreement between a User and a Chef. The latter shall act under their sole and absolute responsibility. As such, the performance of a Service does not bind the Company in any way whatsoever. The role of the Company is exclusively the connection of a User and a Chef.
Any claim relating to a Service will be made through the personal account or by phone at +33 (0)20 3318 5003 or email to firstname.lastname@example.org. The Company shall use its best efforts to assist the User and/or the Chef with finding an amicable solution to the dispute, this obligation being a simple best efforts obligation.
The Company can not be held liable for any direct or indirect damage resulting from the use of the Website (including loss of data, opportunity, reputation) or the impossibility of accessing it, the use of any content on the Website, including content posted by other Users, any failure, error or interruption of the Website, or any computer virus transmitted through the network.
Furthermore, the Company can not be held responsible for the consequences resulting from the violation by a User and/or Chef of these Terms. Thus, the User and/or Chef undertakes to indemnify the Company in the event of action brought by third parties, or the Company's conviction resulting in fact from the User and/or Chef.
3. Exchanges between Users and Chefs
This article applies to all the spaces of exchange between Users and/or Chefs and the spaces of comments by the Users and/or Chef, present on the Website, and in particular (without limitation) the "Blog" and The "Forum" (the "Exchange Spaces"). Any comments made or other data in any form whatsoever posted by the User and/or Chef on the Website are their sole responsibility. As such, the Company reserves the right to remove any content, data, information or offer that is manifestly illegal or inappropriate from the Website (and in particular from the Exchange Spaces) of which it is aware, to suspend or cancel the registration of the User and/or Chef concerned definitively and without notice.
The suspension and/or removal of any User and/or Chef from the Website will result in the retention of the amount owed by the User and/or Chef to the Company in respect of the Services reserved and the payment by the Company of any excess amount to the User.
In particular, the Company will moderate Exchange Spaces retrospectively and may choose to remove from these Exchange Spaces the contents that it will deem unreasonable, inappropriate, or presenting features as described below. Any comments posted online by a User on the Website (and in particular on an Exchange Space) may therefore be deleted by the Company retrospectively according to the aforementioned criteria. The Company will not make any prior moderation of the contents published by the User and/or the Chef on these Exchange Spaces. The control, if any, shall be carried out only after the event.
Under article 6 of Law No. 2004-575 dated June 21, 2004, the Company is not bound by any general obligation to monitor the information and content available on the Website (and in particular the Exchange Spaces), Nor to any general obligation to investigate facts or circumstances revealing illicit activities.
The User agrees to abide by the usual principles of use of discussion systems, and in particular to prohibit any item in the following list (non exhaustive list):
● contrary to public order and good morals,
● abusive, defamatory, racist, xenophobic, homophobic, revisionist, or damaging to the honor or reputation of others,
● inciting discrimination, hatred of a person or a group of persons because of their origin, sexual orientation, membership or non-membership to an ethnic group, nation, race or a determined religion,
● threatening a person or group of people,
● unlawful content,
● content degrading or harmful to the human person or to his integrity,
● inciting to commit an offense, a crime or an act of terrorism or defending war crimes or crimes against humanity,
● inciting suicide,
● allowing third parties to obtain, directly or indirectly, pirated software, software serial numbers, computer software for hacking and intrusion into computer and telecommunication systems, viruses and other logical bombs and in general any software or other tool allowing to infringe the rights of others and the security of persons and property in violation of the privacy of correspondence,
● confidential by virtue of a legislative measure or legal act relating to data processing, files and freedoms (including internal, privileged, insider trading or trade secret information) , or
● concerning other Users for inappropriate or unlawful purposes such as unsolicited solicitation, sending proposals to participate in lotteries or contests, chains of letters, or any other matter that is not reasonably related to the use of the Website activity of the Company.
The User and/or the Chef undertakes to inform the Company of any abuse or presence on the Website (and in particular on the Exchange Spaces) of the elements mentioned above.
The Company reserves the right to keep records of the exchanges made on the Website (and in particular the Exchange Spaces) between Users and/or Chefs for further examination.
The Company is not responsible for the content of the Websites accessible by links inserted by Users on its Website (and especially on the Exchange Spaces). It is the responsibility of Users and/or Chefs to take all necessary precautions to ensure that the components that it chooses to use are free from viruses, worms, Trojan horses or any other elements that may damage its equipment or to any one of its components. In no event shall the Company be liable to any person for any direct, indirect, special or other damages resulting from the use of third party Websites. It is also up to Users and/or Chefs to take the necessary precautions to ensure that no link to another Website is inserted. Otherwise, and without prejudice to the legal provisions mentioned above, the Company reserves the right to remove any link or content that contravenes the provisions of this article.
Payments terms of service
1. Offer and Rates
Each Chef has his own pricing per activity proposed in prices inclusive of VAT (£). The price of the Services follows the rating grid shown on each service page specific to each Chef. The price as described above includes the commission of the Company, according to a method of calculation determined in agreement with the Chef.
The User may, if necessary, benefit from a price reduction in the form of coupons.
In case of credits or coupons, the validity date is 1 year from the date of purchase. In the event of expiry, the amount will be due to the Company, and the balance of credits available on the User's account will be reset to zero.
Any gift (gift card or gift set) has a duration of use limited to 1 year, whether this is mentioned on the voucher or not.
When a User wishes to contract a Service with a Chef, and before making the reservation, the User must first take note of the conditions and details of the Services offered by the Chef on his presentation form (such as the geographical areas served by the Chef, the maximum number of people who can attend, etc.).
The offer of contract for the execution of the Service between the User and the Chef is made at the time of the on-line payment of the Service by the User. This offer is accepted only when the Chef has accepted. The User acknowledges that the payment of the Service does not constitute acceptance of a firm offer and that the conclusion of the Service is subject to confirmation by the Chef, even if the latter is obliged to accept the reservation except in case of force majeure or in case of presumption by the Chef of the existence of a risk with regard to his security following the first telephone contact.
In the event that it is impossible for the Chef to honor the reserved Service, the Company and the Chef will make their best efforts to propose an alternative time or an alternative Chef to the User as soon as possible.
Payment of the Service is made by credit card, by secure payment made available to the Users on the Website.
Transaction security is provided by MANGOPAY SA, a Luxembourg limited liability company with a capital of € 2,000,000, with registered office at 59 Boulevard Royal, L-2449 Luxembourg and registered in the Luxembourg Register of Companies.
Trade and Companies under number B173459, authorized to carry on business in France as a free establishment, as an electronic money institution approved by the Financial Sector Supervisory Commission, 110 Route d'Arlon L-1150 Luxembourg, http://www.cssf.lu/
MANGOPAY SA is a subsidiary of LEETCHI GROUP, which is mainly owned by Arkéa mutual credit. By subscribing to the Terms, the User and/or Chef accept the following MANGOPAY Terms and Conditions: https://www.mangopay.com/terms/PSP/PSP_MANGOPAY_EN.pdf
The deposit of the price of the Service is made on a dedicated account opened in the name of the Company with a bank of its choice. Once the payment of the Service has been recorded on the dedicated account, the Company alone is authorized to order the bank to pay it to the Chef, after deducting the commission due to the Company for the use of its services.
In no case shall a Service be carried out in the absence of payment of the price of the Service.
Except for the catering Services (see "User Reimbursement"), the User has fourteen (14) days (weekends and public holidays included) to exercise his right of withdrawal without having to justify a reason or to pay a penalty. This period of fourteen (14) days runs from the date of validation of the online payment. The orders concerning home orders or caterers can not be subject to a right of withdrawal due to the perishable nature of the products and the personal character of the order, but this right applies to the purchase of gift vouchers or gift setes on the Website.
The User may exercise his right of withdrawal by registered letter with acknowledgment of receipt addressed to the Customer Service of the Company.
In accordance with the provisions of Article L. 121-20-2 of the French Consumer Code, the right of withdrawal can not be exercised when the User has already benefitted from the Service.
The Company shall not contractually participate in the supply of the Services. The contract is formed directly between the Chef and the User according to the terms described in the article above.
Consequently, the Company does not incur any liability in connection with the discussions, conclusion and performance of the Services - subject to its responsibilities as supplier of the services to Chefs - and does not guarantee the quality and the smooth running of the Services performed by the Chefs.
In particular, the Company exercises no systematic control and assumes no liability in connection with:
● the quality, the conformity of the offer with the law or the adequacy of the Services proposed by the Chefs;
● the reliability and accuracy of any information relating to the Services or the identification of the Users;
● the professional qualification of the Chefs;
● the solvency of the Users.
In the event of a dispute between Users and Chefs concerning a Service, the Users are invited to contact the Company via the contact form on the Website ("contact us") to inform them of the existence of a dispute. The Company will make its best efforts to assist in an amicable resolution. However, the resolution of this dispute will be the sole responsibility of the User and the Chef concerned.
The Company shall not be liable for any liability other than with respect to its responsibility as an online broker. The Company makes no warranty as to the availability or performance of the Website and the User and/or the Chef may not seek the Company's liability for any lost profits, loss of opportunity or business.
The limitation of liability defined above is inapplicable in the event of fraud or gross negligence of the Company, in case of personal injury or when the User is a consumer and the Company violates the rules protecting him.
The User is responsible for any direct or indirect material or immaterial damages caused to the Company and/or to any partner and/or to any Chef.
The User agrees to indemnify the Company and its assigns for all losses, expenses, damages and costs, to the extent reasonable, which may result from the non-observance of the provisions of these Terms. The provisions of this paragraph are intended to protect the Company and its managers, officers, employees, agents, shareholders, licensors and suppliers. Each of these persons or entities may, in his own name, enforce these provisions directly against the User and/or Chef.
Effective from : 25/05/2018
1. Definition and nature of personal data
When you visit the www.labelleassiette.co.uk site (hereinafter the « Site »), we may have good reason to ask you to transmit your personal data to enable you to reserve catering services on the Site.
In this confidentiality policy, the term « personal data » refers to all data that are relevant to your identification, in particular your surname, given names, postal and email addresses, telephone number and date of birth, as well as data related to your transactions on the Site, the details of your purchases and subscriptions, your bank card numbers, and any other items of information about you that you may choose to give us.
2. Purpose of this confidentiality policy
The purpose of this confidentiality policy is to inform you regarding the means we implement to collect your personal data, in strict respect of your rights.
In the collection and management of your personal data, we advise you that we comply with the current version of Act n° 78-17 of 6 January 1978 regarding information technology and individual rights, entitled « Information Technology and Individual Rights», and EU Regulation 2016/679 of 27 April 2016 as of the date on which it took effect (hereinafter referred to as the « General Data Protection Regulation (GDPR) »).
3. Identity of the data processing manager
The data processing manager is LA BELLE ASSIETTE, SAS, a simplified stock corporation registered in the Paris Registry of Trade & Companies under n° 539 146 290, which has its head office at12 rue Anselme, 93400 Saint-Ouen, FRANCE, (hereinafter referred to as: « we/us »).
As we -- along with caterers with which you want to make a reservation through the Site (hereinafter the « Service Providers ») -- define certain purposes for processing personal data on the Site, we may be put in a situation of subcontracting, that results in our having joint responsibility with said Service Providers in the processing of data, without prejudice to the fact that we alone determine the essential means that are used -- in particular, the categories of data that may be processed, the recipients of the data, or the periods for retention of the data.
More specifically, our respective obligations are the followings:
4. Data Protection Officer
We have appointed Mr. Antoine BOLVY as the data protection officer, whom you may contact at the following addresses:
5. Collection of personal data
The legal bases for collecting your personal data are the followings:
(i) When you voluntarily provide us with your personal data during your visit to our Site, we have a legitimate interest in collecting such data to enable us to satisfy your request for information regarding our services as expeditiously and as fully as possible.
(ii) You consent to the cookies specified in article 11.
(iii) This collection is necessary for execution of the contract that is concluded when you use our Services on our Site.
Your personal data are collected for the following purposes:
(i) Management of your access to certain services available on the Site and the use thereof.
(ii) Carrying out of the operations for the management of customers regarding contracts, orders, delivery, invoices, loyalty programmes, and monitoring of customer relationships.
(iii) Creation of a file of registered members, users, customers and prospects.
(iv) Sending of newsletters, solicitations and promotional messages. If you do not want to receive any such materials, you have the right to express your refusal during the collection of your data.
(v) Development of commercial statistics and those regarding the frequency of our services.
(vi) Organization of competitions, lotteries and all promotional activities, except for online gambling and games of chance that must be approved by the Regulation Authority for Online Gaming.
(vii) Management of the opinions of persons regarding products, services or contents.
(viii) Management of unpaid invoices and litigious matters regarding the use of our products and services.
(ix) Personalization of the responses to your requests for information.
(x) Compliance with legal and regulatory obligations.
During the collection of your personal data, we inform you of the mandatory or optional character of some data. The mandatory data are necessary for the functioning of our Services. You are completely free to provide or not provide data that are optional. We also advise you of the possible consequences of a lack of response.
6. Recipients of collected data
The persons who have access to your personal data are:
(i) The employees of our company, the supervisory services (such as auditors) and our subcontractors.
(ii) The Service Providers specified in article 3 of this confidentiality policy, to which you have requested a reservation online.
Public authorities - but only for the purpose of complying with our legal obligations - such as public officers, ministerial officials, and entities responsible for collection of claims, may also receive your personal data.
7. Transfer of personal data
Your personal data may be transferred or rented to third parties, or exchanged therewith. If you agree thereto, you may tick off a box off that records your agreement during the collection of your data.
8. Period of data retention
(i) Regarding data related to the management of customers and prospects:
Your personal data are retained only for the period that is necessary for managing your commercial relationship with us. However, data establishing proof of a right or contract, the retention of which is required by virtue of a legal obligation, will be retained for a period that is specified by the applicable law.
The data intended for prospecting customers may be retained for a period of three years, commencing to run as of termination of the commercial relationship.
The personal data of a prospect who is not a customer may be retained for a period of 3 (three) years, commencing to run as of the date of collection of said data or the date of the last contact of the prospect.
After this period of 3 (three) years, we may contact you again and ask you if you want to continue receiving commercial solicitations.
(ii) Regarding identification documents:
In the event of exercise of the right of access or rectification, data related to identification documents may be retained for the period specified in article 9 of the Code of Criminal Procedure, which is one (1) year. In the event of exercise of the right of opposition, these data may be archived for the prescription period specified in article 8 of the Code of Criminal Procedure, which is 3 (three) years.
(iii) Regarding data related to bank cards:
Financial transactions related to payment of purchases and costs via the Site are assigned to a provider of payment services that is responsible for the proper carrying out and security thereof.
As needed, this provider of payment services may receive your personal data regarding your bank card numbers, which it collects and retains in your name and on your behalf.
We do not have access to these data.
To enable you to regularly make your purchases or pay for the related costs on the Site, your data related to your bank cards are retained for the period during which you are registered on the Site and, at the very least, until your last transaction is completed.
In ticking off the box on the Site designated for that purpose, you give your express consent to this retention.
The data related to the visual cryptogram or CVV2 appearing on your bank card are not stored.
If you refuse retention of your personal data regarding your bank card numbers under the aforesaid conditions, we retain them only for the period that is necessary to complete your transaction.
However, in the event of a dispute regarding a transaction, such data may be retained as evidence in intermediary files, for the period specified by article L. 133-24 of the Monetary and Finance Code, which is 13 months following the date on which the card is debited. This period may be extended to 15 months in order to take into account the possibility of using payment cards with a deferred debit.
(iv) Concerning the management of lists of oppositions to receipt of prospection material:
The information that enables us to take your right of opposition into account is retained for at least 3 (three) years from the date on which you exercise said right.
(v) Regarding cookies:
The cookie retention period specified in article 10 is 13 (thirteen) months.
We inform you that we take all appropriate precautions and organizational and technical measures to preserve the security, integrity and confidentiality of your personal data and, particularly, to prevent them from being distorted or damaged, as well as to prevent unauthorized third parties from having access to your personal data. We also use state-of-the-art secured payment systems that comply with the applicable regulations.
We inform you that your data are retained and stored for the entire period that they are retained on the servers of Amazon Web Services located in Ireland in the European Union.
Your data will not be transferred outside of the European Union in the context of use of the services we offer to you.
Cookies are text files that are often encrypted and stored in your browsers. They are created when a surfer’s browser loads a particular website: The site sends information to the surfer, which then creates a text file. Whenever the surfer returns to the same site, the browser recovers this file and sends it to the website’s server.
There are different types of cookies that have different purposes:
For all useful purposes, we remind you that you have the right to oppose the loading of cookies in configuring your browser. But your refusal might prevent proper operation of the Site.
12. Access to your personal data
In accordance with the « Information Technology and Individual Rights » Act and the GDPR, you have the right to obtain the transmission and, if applicable, the rectification or deletion of your data by writing to us at the following addresses:
When persons’ data are collected based on our legitimate interest as indicated in article 5, said persons may oppose the processing thereof at any time. However, we may have good reason to continue processing their data if there are legitimate reasons for doing so, which prevail over their rights and liberties, or if the processing is necessary for the establishment, exercise or protection of their rights in court.
13. Right to give instructions for the processing of your data after your death
You have the right to give instructions regarding the retention, deletion and transmission of your personal data after your death.
These instructions may be of a general nature – i.e. they involve all of your personal data. In that event, they must be recorded by a trustworthy third party certified by the National Commission for Information Technology and Individual Rights.
The instructions may also be related specifically to data processed by your company. You shall then transmit them to us at the following addresses:
In giving us such instructions, you expressly agree that they be retained, transmitted and executed pursuant to the procedures specified herein.
You may designate in your instructions a person responsible for their execution. That person will then be authorized, after your death, to take cognizance of your instructions and ask us to execute them. If you do not appoint such a person, your heirs will be authorized to take cognizance of your instructions and ask us to execute them.
You may change or revoke your instructions at any time by writing to us at the aforesaid addresses.
14. Portability of your personal data
You have the right to portability of the personal data you have provided to us, as long as they are data that you have actively or consciously declared during the access and use of our services, or are data generated by your activity during the use of our services. We remind you that this right may be exercised only for data that were collected and processed with our mutual consent or for performance of the contract concluded between us.
You may exercise this right free of charge at any time, particularly upon the closing of your account on the Platform, in order for you to recover and retain your personal data.
In that context, we will transmit your personal data by any useful means on a standard machine-readable and customarily used format in accordance with the state of the art.
15. Submission of a complaint to a supervisory authority
We also inform you that you have the right to submit a complaint to a supervisory authority (the National Commission for Information Technology and Individual Rights for France) in a member state where you regularly reside or work, or in an area where your rights have been violated, if you think the processing of your personal data under this confidentiality policy constitutes a violation of the applicable legal texts.
Such a right may be exercised without prejudice to any other recourse before an administrative or jurisdictional court. Indeed, you also have the right to submit a complaint to an administrative or jurisdictional court if you think the processing of your personal data under this confidentiality policy constitutes a violation of the applicable legal texts.
16. Limitation of data processing
You have the right to request a limitation of your data processing in the following situations:
In the event of cancellation of the Service for a valid reason at the User's request (eg: according to his right of withdrawal of 14 days from the date of on-line booking (except in case of catering), or in case of force majeure) and/or the Chef (eg in case of force majeure or in case of presumption by the Chef of the existence of a security risk following the first telephone contact), the amount initially due for the Services shall be returned to the User in accordance with the conditions set out below and the Chef shall in no event be entitled to the payment of said amounts insofar as he alone assumes the risks associated with the Service.
For the sake of clarity, in the event of cancellation by the Chef due to risk concerning his security following the Chef's travel to the User’s home, the amounts due in respect of the Service shall not be returned to the User. It is up to the Chef to justify the existence of this risk, as the Company can not be held responsible for the Chef's decision to cancel the Service due to the presence of a risk. Any dispute shall be resolved between the Chef and the User, the Company making its best efforts to assist in resolving the dispute.
In the case of a Catering Service, and taking into account the service and the nature of the perishable products, the User does not have the right of withdrawal. The User expressly acknowledges that the conditions specific to the catering Services derogate from the present Terms.
In the event of a Service occurring for a duration of one to three calendar days for an amount higher than 2.000 euros including tax, the amounts due for the Service will be returned to the User up to 90% if the User cancels the Service more than three months before the scheduled date of the Service, up to 50% if the User cancels the Service between three months and one month before the planned date of the Service and up to 0% if the User cancels the Service less than one month before the planned date of the Service. Any reduction in the duration of the Service will be considered as a cancellation, even partial, of the Service and subject to the rules explained above.
In the event of a Continuing Service to be performed over 4 to 7 calendar days, the amounts due for the Service will be returned to the User up to 90% if the User cancels the Service more than three months before the scheduled date of the Service, up to 70% if the User cancels the Service between three months and one month before the planned date of the Service and up to 50% if the User cancels the Service less than one month before the planned date of the Service. Any reduction in the duration of the Service will be considered as a cancellation, even partial, of the Service and subject to the rules explained above. Once the Service has begun, the User may terminate the Service at any time. The User expressly acknowledges that he will only be reimbursed up to 50% for the remaining period to be performed on the Service. Once the Service starts, and if the Chef terminates the Service, the User will be reimbursed for the remaining period to be performed on the Service.
In the event of a Continuing Service to be performed over more than 7 calendar days, the amounts due for the Service will be returned to the User up to 90% if the User cancels the Service more than three months before the scheduled date of the Service, up to 70% if the User cancels the Service between three months and one month before the planned date of the Service and up to 50% if the User cancels the Service less than one month before the planned date of the Service. Any reduction in the duration of the Service will be considered as a cancellation, even partial, of the Service and subject to the rules explained above. Once the Service has begun, the User may terminate the Service at any time. The User expressly acknowledges that he will only be reimbursed up to 60% for the remaining period to be performed on the Service. Once the Service starts, and if the Chef terminates the Service, the User will be reimbursed for the remaining period to be performed on the Service.
In all other cases, 100% of the amount due for the Service will be returned to the User if the User cancels the Service more than one week before the scheduled date of the Service, 50% if the User cancels the Service between 48 hours and one week before the scheduled date of the Service and 0% if the User cancels the Service less than 48 hours before the scheduled date of the Service.
Any Service for which the User has been identified by his Confidential Codes will be taken into account by the Website and will commit the concerned User.
No request for reimbursement can be taken into account after the expiration of a period of 7 calendar days after the performance of the Service. Any request must be made before the expiry of this period.
Any Service carried out through the Website entails the unreserved adherence to these Terms.
Any Service performed through the Website is subject to these Terms. They are intended to inform any potential User of the content of his commitment. The simple fact of clicking on an icon enabling him to confirm his order means irrevocable and definitive consent to the present Terms. The Company reserves the right to modify these Terms. In this case, the applicable conditions will be those in force at the date of the performance of the Service reserved by the User.
Charter on Intellectual Property Rights
1. Intellectual property
Labelleassiette.com and each of its components (such as trademarks, images, texts, videos, etc.) are protected under intellectual property, including but not limited to:
- Trademarks and logos: "La Belle Assiette SAS" as well as the brands and logos of its partners (in particular "GoCater") are protected by appropriate registrations with the competent authorities.
- Websites: All the texts, images, icons, drawings, graphics, photographs, programs and other components of the Websites are the property of the Company or its partners and are protected by French copyright law.
- Any commercial or non-commercial use of images, texts, icons, drawings, graphics, photographs, programs and other components of the Websites without the prior written consent of the Company or its partners is strictly prohibited.
The Website's architecture, trademarks, domain names, databases, software, content and all other elements composing the Website, without this list being exhaustive (hereinafter the "Protected Elements"), are the exclusive property of the Company. These Terms do not entail any assignment of intellectual property rights attached to the Website or the Protected Elements.
The User and/or Chef shall refrain from any action likely to infringe, directly or indirectly, the Company's intellectual property rights or, as the case may be, the rights of third parties on the Protected Elements.
The use, reproduction, transmission, marketing or creation of derivative works on the basis of the Protected Elements without the prior written consent of the Company is strictly prohibited and may be sanctioned for infringement.
The User further agrees not to access or attempt to access the Website by any means other than the Website interface provided by the Company, nor to undertake any activity that would hinder or disrupt the provision of the Services by the Company.
The development of this Website has involved significant investments and joint work by the Company's team. For this reason, and except as expressly provided herein, no right other than that of consulting the Website for a strictly personal and private use is authorized by the Company.
Any use, reproduction or representation of the Website (in whole or in part) or the elements that compose it, on any medium whatsoever, for other purposes, and in particular commercial purposes, is not authorized.
In the case of any content disseminated by Users and/or Chefs (notably on Exchange Spaces), any act of infringement or likely to be qualified as such by a third party and for which the User and/or Chef would have knowledge shall be denounced to the Company which will take steps for prosecution. The Company declines all responsibility in the event of an infringement action between the Users or more generally in the event of any action for infringement by a third party against a User.
For the purposes of these Terms, the "Content" means any information, data or other element posted on the Website by a User or a Chef. In particular, the User and Chefs identification elements and the notes and comments left by the Users will be considered Contents.
The User and/or Chef is solely responsible for the Contents that he places on the Website.
The User acknowledges to grant to the Company a non-exclusive and free license on the Contents, as and when they are put online, for the whole world and for the duration of protection of the Contents by the applicable laws, for the purpose of their reproduction, representation, exploitation or deletion from the Website, by any means, whatever the contents, the features, the versions and the methods of diffusion of the Website (for example on mobile equipment), it being understood that this license includes for the Company the right to modify or delete the Content, including for technical reasons, for the purposes of the provision of the Services by the Company and in accordance with the provisions of these Terms.
The User and/or Chef irrevocably assigns to the Company all publications and/or photographs concerning him which may be published by the Company on the Website or which have been transmitted to the Company during the registration on the Website or during the use of the Website. The Company has the right to reproduce, adapt and disseminate these Contents even if the User and/or the Chef closes his account on the Website or is removed from the Website by the Company.
The Company offers two types of Gift Vouchers: Gift Boxes and Gift Cards.
Gift Boxes and gift Cards for sale on the Website that may be purchased by a User and used by him or offered to the person of his choice.
There are two different formats:
The purchase of a gift box for a defined number of people and an amount defined according to the offers on the Website ("the Gift Box")
The purchase of a gift card to be offered for a minimum amount of £50, the amount being defined by the User (the "Gift Card").
The User selects his choice by adding it to the basket and pays his purchase by secure payment on the Website.
The Gift Box and the Gift Card are valid for 12 months from the date of purchase on the Website.
In the event of cancellation of a Service reserved with a Gift Card or a Gift Box more than 7 calendar days before the date of the Service, the beneficiary will have the possibility to plan a new Service subject to the availability of the Chefs.
In the event of cancellation of a Service reserved with a Gift Box or a Gift Card less than 7 calendar days before the date of the Service, the Gift Box or the Gift Card will be cancelled without the possibility of claim by the beneficiary or the User against the Company.
The Gift Box may be purchased by any User of the Website and offered to the person of his choice, who will be named at the time of purchase. In case of purchase of a Gift Box, he receives an email confirming the order with the possibility of sending an email to the beneficiary or to print a voucher to be transmitted to the beneficiary.
In order to use it, the beneficiary will contact the concierge service of the Website according to the conditions stated on the Gift Box.
The Gift Box can not be transferred unless expressly authorized by the Company.
The Gift Box must be used all at once. It can be cumulated with another Gift Box.
The Gift Card may be purchased by any User of the Website and offered to the person of his choice, who will be named at the time of purchase. In case of purchase of a Gift Card, he receives a voucher containing a unique code by email.
The Gift Card may not be transferred unless expressly authorized by the Company.
The Gift Card must be used all at once and will not give the right to reimbursement in the event of the reservation of a Service for an amount less than the amount on the Gift Card. It can not be cumulated with any other offer or promotion on the Website or with a Gift Box.